Help With Login Problems

There are two most common reasons for login problems:

Your user name and/or password is misspelled. Make sure to enter the exact user name and password.
Your browser does not accept cookies.

How to enable cookies in your browser?

In order to login to your account, your browser must accept cookies. If you are using Internet Explorer, you can set the cookies as follows:

Click on "Tools"
Select "Internet Options"
Click on "Privacy" tab
Under "Privacy" you can do one of the following:
A.
- Click on "Default" button, and then "OK" to close the dialog box.
OR
B.
- Click on "Advanced" button, and make sure that you have "First-party cookies" set to "Accept"
- Check "Always allow session cookies"
- Click OK
- Click OK again to close the dialog box

(After entering your user name and password and clicking on Login button, if you still see the Login page, hit Refresh in your browser.)

Note: These instructions are for Internet Explorer 6.0 browsers. If you are using a different browser, please check the manual to know how to set your browser to accept cookies.

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